Refund & Cancellation Policy
Effective date: July 28, 2026 · Last updated: July 28, 2026
This policy explains how billing, subscriptions, cancellations, and refunds work at ShotBG. If anything is unclear, email us at support@shotbg.com before purchasing.
Merchant of record
Payments are processed by Waffo (waffo.ai), our merchant of record and authorized reseller. Waffo — not ShotBG — appears as the seller on your card or bank statement and handles billing, applicable taxes, and payment support.
What you're buying
We sell a Pro subscription (billed monthly or yearly) that includes a monthly image allowance. Plans and prices are described on the Pricing page. There is also a free one-time trial (1 image, no signup) so you can check the quality before paying.
Subscriptions & auto-renewal
The Pro subscription is billed monthly or yearly and automatically renews at the end of each billing cycle at the then-current price, until you cancel. Each renewal grants a fresh image allowance for the new period.
You authorize Waffo to charge your payment method for each renewal until you cancel.
How to cancel
You can cancel anytime from your account page (Settings → Billing). Cancellation stops all future renewals.
When you cancel, you keep access and any remaining image allowance until the end of the period you've already paid for; we don't charge you again after that.
Refunds
We offer a 7-day money-back guarantee. If you're not satisfied, email us within 7 days of a charge and we'll refund it in full. After that 7-day window, charges are non-refundable, but you can cancel anytime to avoid future renewals.
To request a refund, email support@shotbg.com with the email on your account and your order or receipt details. Approved refunds are returned to your original payment method by Waffo, typically within 5–10 business days.
Nothing in this policy limits any mandatory refund or cancellation rights you may have under applicable consumer-protection law.
Image allowance validity
Your monthly image allowance is valid for the current billing month and does not roll over to the next month. The free trial is a one-time allowance and does not reset.
Contact
Questions about billing, cancellations, or refunds? Email support@shotbg.com and we will help.